Frequently asked questions
Do I need to register to make a purchase?
No you do not have to register, however, we will send you updates as and when new products become available
Are my card details safe?
Definately, you can pay by Paypal or Square, both services are 100% secure using encryption. UK Pantry does not have access to any card details and nothing is stored
Can I add to an order once it has been placed?
Of course you can! As long as we haven't sent out your current order - Just drop us an email and we will invoice you for the additional items No Problem
Can I purchase alcohol at UK Pantry?
Unfortunately we do not have a license to sell alcohol and the implications of doing so generates hefty fines and even prison sentences for UK Pantry
If I purchase chocolate to a hot country, will it be okay?
Unfortunately we cannot guarantee that chocolate will be safe during transit to hot climates. Therefore we cannot guarantee that it will arrive as it was despatced. Unfortunately chocolate is purchased at your own risk
What if I can't find an item I am looking for?
Simply fill in the 'Contact Us' form on the website and if we don't have it on our website we will get back to you with options and add it to our site so you can complete your order
What are delivery costs?
We use UPS for shipping and the courier charge is calculated by weight, at any time during your shopping you can see an estimate of your shopping cost so that you can see if the delivery price is outside your budget, but don't worry we have great rates with UPS
I would like to order an item from Brittany Butterfly also, how do I do this?
Simply browse the website at Brittany Butterfly and email us your item details and we will manually add them to your UK Pantry order so that it can be included in your postage rates.
Chilled Food Delivery Information
We ship chilled food on Monday, Tuesdays and Wednesdays ONLY to avoid delays at the weekends - we use UPS and they deliver in 48 hours from leaving UK Pantry
How are my chilled products packaged?
We can deliver your chilled products alongside you normal shopping as these are insulated in a Thermapac Insulated Ultrasystem bag. Inside the insulated bag we use Thermapac chilling blocks to ensure that your food is kept chilled all the way.